No package refunds after 30 days from date of purchase.

Cancellations within the 7 day period prior to the holiday reservation and 'no-shows' forfeit their 50% deposit.

A holiday period is considered 3 days before and 3 days after the actual holiday.

7 days' notice for reservation cancellations for holidays is required to receive a full refund.All pricing and policies are subject to change without notice.Payment for the balance of the full boarding stay will be collected at drop-off.Deposits cannot be used as credit toward other services.If you are a no-show or cancel within the 48 hours prior to your boarding reservation, you forfeit your deposit.If you cancel 48 hours prior to your boarding reservation, you will receive a full refund of your deposit.I always said that communication is the key but they never called me to let me know if she have any issues during her stay. She was wet when I picked her up today and before that when I look at the camera she was sitting by herself in the middle of the room like she have some issues. She vomited on the car on my way home something that she never does and we got home to feed her and she ate 2 plates of her food without any issues like they never gave her something to eat. I got there today Sunday and they were 4 bags of the food that I left still intact for them to let me know that she wasn’t eating her food and is been 2 days and also that the parmesan cheese didn’t work. I left a bag with her snacks and her food also divided in bags with a little bit of parmesan cheese because sometimes she is a little bit picky.

I left my puppy from 5 months on Thursday due to our family and I going out of town! We got an interview to see how she does and she was doing fine.

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